COURSE NUMBER: SIR30216
YOUR INVESTMENT: $7,000
For students eligible for Smart and Skilled government funding assistance, this fee may be reduced. Please discuss with the academy.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Length Of The Course
Length of course is 20 weeks with some self-directed learning. Two days per week and 50 work place hours.
Structure Of The Course
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|CHCDIV001||Work with diverse people|
|SIRXHWB001||Maintain personal health and wellbeing|
|BSBMKG401||Profile the market|
|SIRRRTF001||Balance and secure point-of-sale terminal|