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Retail Courses


For students eligible for Smart and Skilled government funding assistance, this fee may be reduced. Please discuss with the academy.

Course Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Length Of The Course

Length of course is 20 weeks with some self-directed learning. Two days per week and 50 work place hours.

Structure Of The Course

Core Units:

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

Elective Units:

CHCDIV001 Work with diverse people
SIRXHWB001 Maintain personal health and wellbeing
BSBMKG401 Profile the market
SIRRRTF001 Balance and secure point-of-sale terminal