Retail Courses
COURSE NUMBER: SIR20216
Cost
For students eligible for Smart and Skilled government funding assistance, fees may be subsidised. See the Smart and Skilled website for eligibility and fees, or give us a call.
Cost for students not eligible for Smart and Skilled funding: $3,610
Course Description
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Entry requirements
There are no entry requirements for this qualification.
Length Of The Course
Length of course is 20 weeks with some self-directed learning. Two days per week and 50 work place hours.
Structure Of The Course
Core Units:
| Code | Title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective Units:
| Code | Title |
|---|---|
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXSLS002 | Follow point-of-sale procedures |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND004 | Plan a career in the retail industry |
COURSE NUMBER: SIR30216
Cost
For students eligible for Smart and Skilled government funding assistance, fees may be subsidised. See the Smart and Skilled website for eligibility and fees, or give us a call.
Cost for students not eligible for Smart and Skilled funding: $5,410
Course Description
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Entry requirements
There are no entry requirements for this qualification.
Length Of The Course
Length of course is 20 weeks with some self-directed learning. Two days per week and 50 work place hours.
Structure Of The Course
Core Units:
| Code | Title |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXCOM002 | Work effectively in a team |
| SIRXIND001 | Work effectively in a service environment |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective Units:
| Code | Title |
|---|---|
| SIRXHWB001 | Maintain personal health and wellbeing |
| SIRRINV001 | Receive and handle retail stock |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXIND002 | Organise and maintain the store environment |
| SIRXIND003 | Organise personal work requirements |
COURSE NUMBER: SIR30216
YOUR INVESTMENT:
For students eligible for Smart and Skilled government funding assistance, fees may be subsidised. See the Smart and Skilled website for eligibility and fees, or give us a call.
Cost for students not eligible for Smart and Skilled funding: $7,250
Course Description
This qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.
This qualification provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as area manager, state manager, senior store manager, cluster manager and small business owner.
Entry requirements
Entry to this qualification is open to individuals who:
or
Length Of The Course
Length of course is 20 weeks with some self-directed learning. Two days per week and 50 work place hours.
Structure Of The Course
Core Units:
| Code | Title |
|---|---|
| SIRRSTR001 | Undertake strategic planning in retail |
| SIRXCHA002 | Lead the change process |
| SIRXMGT003 | Provide leadership to others |
| SIRRRTF003 | Drive retail profitability |
Elective Units:
| Code | Title |
|---|---|
| BSBHRM604 | Manage employee relations |
| BSBLDR511 | Develop and use emotional intelligence |
| BSBLDR502 | Lead and manage effective workplace relationships |
| SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
| BSBWHS521 | Ensure a safe workplace for a work area |
| BSBWOR501 | Manage personal work priorities and professional development |
